Effective April 1, 2010
This policy explains how Grangernet.com ("Granger," "we," or "us") may collect and use your information.
How We Collect Information
Information Provided by Your Web Browser
The Grangernet.com Web site provides information about our services and gives our customers the opportunity to pay their bills online. You do not need to provide us with any personal information if you simply want to browse through our Web site and learn more about our services. Like many other Web sites, we may record information that your Web browser routinely shares, such as your browser type, browser language, software and hardware attributes, the date and time of your visit, the Web site from which you came, the geographical location of the Internet Protocol address and the pages on this site that you visit. This will generally be anonymous data that we collect on an aggregate basis. We will not try to associate anonymous data with your personally identifiable data.
Personal Information That You Provide
We may also collect information that you choose to provide to us on a voluntary basis. For example, if you have a question about our services, you can use the Contact Us feature to submit your question to Grangernet.com, and we will use the information to respond to your request. If you elect to pay your bills through Grangernet.com, we will ask you to create an account that includes personal information, such as your name, home address, phone number and e-mail address. It will always be your choice whether or not you want to submit your personal information to us.
You can manage these cookies. For example, you can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set. If you disable cookies, however, it may interfere with the functionality of our site and you may not be able to use all of the features on our site.
What We Do With the Information We Collect
We will generally use the information that we collect to provide requested services and to monitor and analyze visitor activity on our Web site. The following provides a more specific discussion of our uses and disclosures of the information that we collect.
Your Contact Information
When you provide us with your name and e-mail address, we will use that information to provide services related to this Web site. For example, if you establish a user account to pay your bills, we may send you an e-mail confirming your registration. If you send us a question using our Contact Us feature, we will use the contact information you provided us to respond. We may incorporate your contact information into our customer database. If you have established an account and forget your user name or password, we will use your e-mail address to send you an e-mail to help you log on.
We may also from time to time send communications informing you of our services, special events or general customer information. You may opt-out of receiving communications from us by following the opt-out instructions in the emails. We do not ask for personal or account information in an e-mail unless you have contacted us first and we need additional information to be able to respond. We do not share your name and e-mail address with unrelated third parties for their direct marketing purposes.
If you choose to pay your bills through our site, we may use a third party's payment system to help us process the payment. We will retain credit card information and each transaction's identifier on our servers for as long as you are a customer or as long as legally allowed. We will associate bill payment information with other information that we have about you in our customer database.
Information Shared with Our Business Partners
We may use business partners to help us operate our Web site or provide other online services. For example, we may hire a company to host our Web site and store our data. When we use business partners we will not allow them to use our data for their own purposes.
Statistical Analyses of Data
We will use computer software to analyze the data that is processed through our Web site to gather statistical information about the visitors to our site on an anonymous, aggregate basis, but will not associate this data with personally identifiable data. We use this information to gain a better understanding of the visitors to our site and to improve our Web site and product offerings. We reserve the right to license or sell aggregate information about the visitors to our Web site, but this information will not be individually identifiable.
Business Operations, Law Enforcement and Legal Actions
We may release your information without prior notice when we believe it is appropriate to prevent fraud; to comply with law or to cooperate with law enforcement activity or other governmental request; to respond to subpoenas, court orders or administrative agency requests for information; to enforce our policies; and to protect the rights, property and safety of our business and of others. If we ever sell the company, division or business unit that operates this site, we may also transfer the information we have collected in connection with such sale or merger.
We will use the information we collect to continuously improve our business and our Web site development. Your comments and suggestions about our Web site development are always appreciated. Please contact us if you have any comments or suggestions.
Third Party Web sites
Changes to Your Information
The information you provide us can be changed. If you would like to make changes to your information, please contact us.
How We Protect Your Data
We use commercially reasonable means to protect the integrity of our Web site and limit access to your personally identifiable information. For example, when you pay bills on our site, we will use a secure connection to process your payment information and we will store your payment information on a secure server. We limit access to your personal information to those who have a legitimate need to use the information. If you have set up an account, you should be sure to protect your user ID and password to prevent others from being able to access the site in your name.
Data Integrity and Retention
We use the information that we collect about you only for the purposes for which it is collected and consistent with this policy. We keep information provided to us for as long as we believe necessary for our business purposes and as permitted by applicable law.
Changes to This Policy
Our business and the laws that regulate us change from time to time, and we reserve the right to change this policy. If we do change this policy, we will post the revised version on this site. If we propose to change our policy in a way that would permit us to make additional uses of information that we had previously collected about you, we will provide you with a meaningful way to opt out of those additional uses.
While our site is available for all to visit, you must be an adult to use our bill payment feature. We will not knowingly collect information about children under the age of 13. If you are under the age of 13, please do not register as a user and do not submit your personal information.
Every attempt has been made by Granger to ensure that information is accurate, complete, up-to-date and reliable, but this cannot be guaranteed. Granger disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from, arising out of or in any way related to errors in or omissions from this site and its content, including, but not limited to, technical inaccuracies or typographical errors; the unavailability of this site or any portion thereof; your use of this site; or your use of any equipment or software in connection with this site.
Unless otherwise noted, all text, images, graphics, photographs and other materials on this site are the property of Granger. This content may be used only for limited, noncommercial, informational purposes. Users may not distribute, modify or in any way exploit any of the content of this site, in whole or in part, for any purpose.
Granger may change, suspend or discontinue any aspect of the site at any time, including the availability of any feature or content.
The statements on this page are intended only to inform users of Granger's practices and should not be construed as giving business, legal or other advice.
Please contact us and let us know if you have any questions or comments about our policies or practices.